Design Thinking for Unified Customer Experience.


retail
Design thinking for Landmark Group, Dubai

Unbox conducted a Design Thinking Intensive program in Dubai for the leaders of the Landmark Group.

The Landmark Group began its journey in 1973 with one store in Bahrain and has ever since grown into one of the largest retail and hospitality conglomerates in the Middle East, Africa and India.
- Landmark Group leveraged Design Thinking to up-skill their leaders in better understanding customer experience
- to get beyond easy answers and find options that might be truly innovative and
- appreciate the differences between design thinking and other approaches for bringing about customer delight